Defined Skillset / Level: Identity Support Engineer
Years of Experience: 3–5+ years
FTE: 1
Security Clearance: Current Australian Government Security Clearance (Baseline, NV1 or higher)
Working Arrangement (Remote, Onsite, Hybrid):  Onsite
iDiC Client Name: Client has requested not to be identified in adverts - contact Talent@idic.com.au for further information.
Rate Information: Please provide your best hourly rate to iDiC, ex GST, including PRT (Guide =/< $1250/day ex GST to iDiC)
Exclusivity:  iDiC sole external sourcing channel
Additional Notes: Experience supporting application onboarding into enterprise identity platforms.
Onboarding Requirements: ID, Working Rights & 2 Completed Reference Checks required at Offer Stage.

POSITION OVERVIEW

We are seeking an Identity Support Engineer to support the technical onboarding of applications into enterprise identity platforms. The role focuses on application integration, onboarding support, troubleshooting, and ensuring identity services are implemented consistently and effectively. Working closely with identity engineers, platform teams, and application owners, you will contribute to onboarding activities, issue resolution, documentation, and ongoing support.

ABOUT THE CLIENT

The client operates within a complex enterprise technology and security environment, delivering identity and access management capabilities that support secure application integration and access control. The organisation works with modern identity platforms and security technologies to enable robust governance, authentication, authorisation, and privileged access management outcomes.

KEY RESPONSIBILITIES

• Support the technical onboarding of applications into enterprise identity platforms.
• Configure and validate identity connectors and integrations.
• Perform attribute and entitlement mapping activities.
• Verify identity and access workflows and onboarding configurations.
• Assist application teams with integration requirements, configuration guidance, and technical support.
• Support onboarding activities across identity governance, authentication, authorisation, and privileged access capabilities.
• Troubleshoot provisioning, authentication, and authorisation issues during onboarding and post deployment.
• Execute onboarding checklists, standards, and established implementation patterns.
• Maintain onboarding documentation, configuration records, and operational runbooks.
• Support defect resolution and minor configuration updates under guidance.
• Participate in release handovers and hypercare support activities.
• Collaborate with identity engineers, platform teams, and application stakeholders to ensure successful onboarding outcomes.

ESSENTIAL REQUIREMENTS

• 3–5+ years' experience in Identity and Access Management (IAM), access management, security platform support, or related roles.
• Hands on experience supporting application integrations with IAM or security platforms.
• Strong understanding of identity concepts including users, groups, roles, entitlements, and access flows.
• Experience translating application requirements into technical configurations.
• Strong troubleshooting, problem solving, and analytical skills.
• Excellent documentation and technical record keeping capabilities.
• Experience supporting application onboarding and integration activities.
• Understanding of authentication, authorisation, identity governance, and privileged access concepts.
• Current Australian Government Security Clearance (Baseline, NV1 or higher).

DESIRABLE SKILLS

• Experience with Identity Governance platforms.
• Knowledge of application onboarding frameworks and repeatable onboarding patterns.
• Experience with connector configuration and validation.
• Familiarity with LDAP and REST APIs.
• Experience supporting provisioning workflows and identity lifecycle management.
• Exposure to authentication and authorisation frameworks.
• Experience creating and maintaining technical runbooks and support documentation.
• Strong stakeholder engagement and communication skills.
• Ability to work collaboratively across technical and business teams.